Call Center Management Forum | Management development in a call center enviroment
Management development, some of the first steps
Hello all!
I am usual working with management prospects etc on development, again when we spot them they have already learned a few things, but some of the best advise i have to them are usually some of the below:
* Be proactive and show willingness to take on the tasks and projects that comes up!
* Even though the job you have now might get boring etc, high performance is always a way to be noticed and one of the things usually looked at is current performance, if you cant even do the job you have today why should anyone hire you for a management position.
* ALWAYS keep a positive attitude, you can still questions things in a proactive way, but being negative is one of the most likely reasons not to get picked for a promotion.
* If you see a problem, provide solutions instead of just highlighting the issue.
* Networking and a good relationship with your current colleagues is essential, interviews and people with influence in the decision usually ask around and if people give a negative picture of you, it's very hard to change that.
* Ensure you work on your own performance and project, Make specific targets, measurement and following up on own performance and area's you can improve to show you have a structured way of targeting issues. It's not a problem to have a low performance or to have weaker area's, but it's a problem if you are not able to change or improve these.
* Everything like training, presentations etc for you colleagues are always good ways to develop and learn new skills, never miss a chance to do that.
* Take additional training courses and show initiative even in your own time for development.
* Read, learning from experience is the best way, but learning from others saves you a lot of pain and you will learn from mistakes, making less of them only helps you along the way.
* Mentors are one of the best ways of developing, remember, they are there to lead you, you must take the initiative and drive where you are going.
There's probably a good few other things, but at least that a starter.
/Sam
Responses
Posted 11 months ago by Member
Hi all,
I think there's a lot more things that can be added to that list and for me networking and personal branding would be some of the main aspects and I don’t refer to high level branding, but more along the lines of people knowing who you are, both based on your skills and you individual "branding" ideas.
Posted 7 months ago by Member
Get networking, the earlier the better, the ability and foundation of making decisions are based on what you know! The more people you know and the more information there's getting to you, they more successful you will be in take decisions!
/Pete
Pete
Posted 3 months ago by Member
Hello,
Nice post i got here that i was searched very long time. very useful tips i got here for management development. thanks for posting here.
Regards,
Olivia
Leadership Development Training
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