Call Center Management Forum | Management development in a call center enviroment
Leadership & Management training
We're currently discussing management and leadership development and as it stands most people in out company have gotten all their "Official" training outside the company where they have been moved into management. How does it look for you?
I'm kinda hoping to get more focus on bring external trainers in to do onsite training in our company and would expect it would be like that in many other places ?
Responses
Posted 11 months ago by Key Master
Hi Juugler,
I think this is a hard one, I have worked in several large call centers and it's very cultural what they do although it's also usually based on the size of the company.
Personally I have taken a lot of training outside the company's I have worked for and it brings a lot of value to me, as you meet a lot of people you don’t know, it's a fantastic chance to network. Although it can be quite expensive I usually spend then money and join at least one or two training sessions not related to my company every year as I really believe it's worth it.
What about training where you work? Well see I used to do more training before I moved into leading people, but after that time seems to.. disappear, at least during normal working hours, but to be fair I have had a good bit of training, but personally I far better like a closer coaching style and I really value what mentoring can bring. It's usually important to me that it's someone working with something completely different that myself, as I’m not to happy have a mentor relation to someone I work for or work closely with, but I guess that depend on who you are.
Kind Regards
Mads Singers
Mads
Posted 6 months ago by Member
Training starts with mentoring, most of the basic's needs to come from within the current company resources and coaching is extremly important in driving development of new talent, in my opinion training should come in at a later stage as it's about taking thing from good -> excellent.
/Pete
Pete
Posted 6 months ago by Member
Hello friend,
I am new to this forum,liked your forum ,so thought to reply.
Well I also think the same that it will be a difficult task to do..The main difficulty is to get a trainer outside the company..because outsiders normally don't prefer any training classes..A lot of advertisement is needed for that and initially you have to give very good results of the trainers which you are training,then you will start getting more trainers..so you need to be very patient..
I liked your idea,but it needs a lot of time..and of course patience..
ALL THE BEST!!
Regards,
Nelson
Leadership Development Workshop
Posted 6 months ago by Key Master
Hi Nelson, and very welcome to the forum!
In my experience it's not to hard to find leadership trainers etc within the call centre enviroment, as there's also a high need for training inc. leadership, I think there's quite a lot of people out there doing training at the client's location. Of cause this can be a expensive solution, however I think most company's have realized the benefit in investing in their leaders.
Personaly I have had extremely good experience with a company called Calcom (http://www.calcomgroup.com/), both for leadership and other sorts of coaching and training.
Kind Regards
Mads
Posted 6 months ago by Member
Hello,
If problem is expenses then,I think most of the people will prefer leadership training,because now even in recession period most of the company and employs knows the importance of trained employes..
Then you should start up with your project..
ALL THE BEST!!
Regards,
Nelson
Leadership Development Workshop
Posted 6 months ago by Member
Thanks for the feedback guys! I didnt know Calcom, but as far as I can see they mainly work out of UK.
Nelson, are you working for the Clemmer Group? Looks like a very interesting site and I really like some of the video's around "Timeless Leadership Principles", thanks for the link!
/Juugler
Posted 5 months ago by Member
Hi guys,
For me the hardest thing is always finding the "value for money", it's hard to find time to do training, so when it happens it got to be GOOD!!! Finding the right trainers is the hardest thing around, often we try to speak with other clients that have used the trainers/the company we looking at doing training for us.
Enjoy the weekend!
Sarah
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