Call Center Management Forum | Management tools and resources
Increase Your Center's Profitability and Effectiveness
If you manage a center with a lot of outbound US campaigns, we can help you collect CNAM revenue (which can be very lucrative). But that's not all, we'll even set up a free IVR system, take care of level1 and level2 complaints etc.
In our back office you have real time control over your own cnam being displayed, making it easy to switch campaigns.
For more information please visit dipfees.com or send me a message.
Responses
Posted 7 months ago by Member
Hi Mark,
Sorry to ask but what does CNAM stand's for ?
Posted 7 months ago by Member
Hi, CNAM stands for Caller NAMe. In the United States people can subscribe to caller ID name and number, so that when they receive a call both the name and number of the person calling is being displayed.
When the number you are calling with is not registered in a CNAM database, your calls will show up "Unknown" or "Out of Region" or something on the phones of the people you're calling. This will decrease the answer ratio.
Besides CNAM services and revenue share, we have also added IVR services for our call center clients, see http://ivr.tmcnet.com/topics/ivr-voicexml/articles/62509-dipfees-adds-free-ivr-portfolio-offerings.htm
Thank you,
Mark
Posted 6 months ago by Member
okay thanks Mark
Reply
You must log in to post.