Call Center Management Forum | Leadership and Management in General
Contact manager - Driving reductions
Driving reductions is one of my new key task, as we're still in the shadow of the finance crises I'm currently leading a change project in our organization trying to reduce cost. However in keen on doing this as part of utilizing smarter solutions. Just firing people and lowering the service is not the way forward!
Anyhow my question to this forum is how have you become smarter the last year? What solutions have you implemented that made your centre more efficient and what key drivers have you focused on?
The Contact Manager
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Posted 5 months ago by Member
Look at the technology first of all, there's a lot of things like smart systemets, better/more online service, IVR for the phone system and many more.
Most of them investments, but if not already implemented that make a big difference to most contact centres.
Carstyle!
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