Call Center Management Forum | Management development in a call center enviroment
Contact Center Reduces Employee Turnover by 60%
Hi,
I just read this interesting article around employee turnover, as we're struggling as much with this as everyone else I think most people can learn something from this article!
http://www.ncbr.com/article.asp?id=99789
Have fun, Sarah
Responses
Posted 7 months ago by Key Master
Interesting stuff Sarah, I think all call centers struggle with this, but overall I think it's important to look at this in a long term perspective. That you can motivate people for a period og time doesnt mean it will work forever and if the culture of the company and it's core value's are changed based on that.... is it then worth it ?
Mads
Posted 6 months ago by Member
Uhm.... well a lot of things can be done, however this usually fails as company's doesnt put the efford into keeping people! If they really put focus on this on all levels and take the time to do proper reviews, 1 to 1's and actually follow up, people stay much longer in average!
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