Call Center Management Forum | Leadership and Management in General
Call Centers, problems comming?
By now everyone are aware of the financial problems the world is facing, but a saw a interesting blog post recently around how the call centres seems to get through the crises better then most other area's, however quite a few companies have started looking at outsourcing possibilities and where companies a year ago started moving some CRM work back to the states from India and so on, we now see a massive demand for cheaper service:
http://blog.tmcnet.com/call-center-crm/call-center-crm/needed-a-contact-center-makeover.asp
What do you guys think are we not suffering as much as the rest of the world in this crises or is this nonsense?
Responses
Posted 1 year ago by Member
I would say it have been going a lot better, recently it have been a lot easier hiring people to the call center jobs then it used to be and if you follow some of the sites like http://www.callcenterjobs.com etc, you will see a lot more cv posts then there used to be.
Posted 1 year ago by Member
I would say Asia is seeing a boom right now, as all companys are cutting costs like crazy in this financial clima
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