Call Center Management Forum Topic: Increase Your Center's Profitability and Effectiveness

Call Center Management Forum Topic: Increase Your Center's Profitability and Effectiveness http://callcentermanagementforum.com/ Call Center Management Forum Topic: Increase Your Center's Profitability and Effectiveness en Fri, 10 Sep 2010 14:33:31 +0000 contact manager on "Increase Your Center's Profitability and Effectiveness" http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-82 Tue, 25 Aug 2009 15:55:16 +0000 contact manager 82@http://callcentermanagementforum.com/ okay thanks Mark

mark on "Increase Your Center's Profitability and Effectiveness" http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-81 Fri, 21 Aug 2009 11:55:25 +0000 mark 81@http://callcentermanagementforum.com/ Hi, CNAM stands for Caller NAMe. In the United States people can subscribe to caller ID name and number, so that when they receive a call both the name and number of the person calling is being displayed. When the number you are calling with is not registered in a CNAM database, your calls will show up "Unknown" or "Out of Region" or something on the phones of the people you're calling. This will decrease the answer ratio. Besides CNAM services and revenue share, we have also added IVR services for our call center clients, see <a href="http://ivr.tmcnet.com/topics/ivr-voicexml/articles/62509-dipfees-adds-free-ivr-portfolio-offerings.htm" rel="nofollow">http://ivr.tmcnet.com/topics/ivr-voicexml/articles/62509-dipfees-adds-free-ivr-portfolio-offerings.htm</a> Thank you, Mark contact manager on "Increase Your Center's Profitability and Effectiveness" http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-79 Wed, 19 Aug 2009 08:48:31 +0000 contact manager 79@http://callcentermanagementforum.com/ Hi Mark, Sorry to ask but what does CNAM stand's for ? mark on "Increase Your Center's Profitability and Effectiveness" http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-78 Tue, 18 Aug 2009 11:30:26 +0000 mark 78@http://callcentermanagementforum.com/ If you manage a center with a lot of outbound US campaigns, we can help you collect CNAM revenue (which can be very lucrative). But that's not all, we'll even set up a free IVR system, take care of level1 and level2 complaints etc. In our back office you have real time control over your own cnam being displayed, making it easy to switch campaigns. For more information please visit dipfees.com or send me a message.