http://callcentermanagementforum.com/ Call Center Management Forum Tag: language en Fri, 10 Sep 2010 13:43:29 +0000 http://callcentermanagementforum.com/topic/skill-toolskill-tracker#post-152 Wed, 02 Jun 2010 00:28:40 +0000 JaniceA 152@http://callcentermanagementforum.com/ <p>Well I think encoding the employees CV would be a big help then make a program that can list down the employees who can speak several languages well this is what we did in our office and it is definitely much easier than manually </p> http://callcentermanagementforum.com/topic/skill-toolskill-tracker#post-84 Sat, 29 Aug 2009 13:23:32 +0000 Pete R 84@http://callcentermanagementforum.com/ <p>This depend a bit, in most workforce management tools you can input this data, but again keeping it up-to date is the hardest thing, as in a call centre people come and go and learn new skills just as fast.</p> <p>/Pete </p> http://callcentermanagementforum.com/topic/skill-toolskill-tracker#post-11 Sat, 28 Mar 2009 11:16:11 +0000 JohnQuinn 11@http://callcentermanagementforum.com/ <p>Sounds like a good idea, will follow this and please post if you get any good suggestions as this could also be helpful in our centre, as we also have a lot of focus on tracking people's skills i.e. sales, customer care and technical abilities.</p> <p>John Quinn </p> http://callcentermanagementforum.com/topic/skill-toolskill-tracker#post-9 Fri, 27 Mar 2009 20:10:20 +0000 Gajol 9@http://callcentermanagementforum.com/ <p>Sarah,</p> <p>I would see this as a good time to be innovative, if you cannot come up with something yourself, ask around and see if there are not any of your contacts around the company that would have suggestions around this.</p> <p>/Sam </p> http://callcentermanagementforum.com/topic/skill-toolskill-tracker#post-7 Fri, 27 Mar 2009 17:39:36 +0000 HRSarah 7@http://callcentermanagementforum.com/ <p>I'm currently facing the issue that we're not tracking the skills of our employee's well enough, I work in a call center with about 600 seats with nearly all European languages and we very often utilize cross skills between languages, but the management always expect us as recruiters to &quot;know if anyone outside a certain team speak French&quot;, as we get all the CV in the beginning it's understandable to some level, but as we're not recording languages or other types of skills anywhere, it's a very Manuel task. </p> <p>Does anyone know of something to track these kind of things or have any idea's on how to handle this? and is it really up to HR to know these things? </p>