http://callcentermanagementforum.com/ Call Center Management Forum Tag: ivr en Fri, 10 Sep 2010 14:54:39 +0000 http://callcentermanagementforum.com/topic/need-12-aculab-prosody-x-cards-in-1-box#post-158 Fri, 13 Aug 2010 13:31:19 +0000 Tracy 158@http://callcentermanagementforum.com/ <p>Trenton Technology has designed a 6U chassis running a Trenton SLT single board computer with BPX6571 backplane featuring 16 PCI-X/PCI slots, 64-bit/66MHz that also has one, x4 PCIe slot (x8 mechanical) driven directly from SHB and one, x8 PCIe slot (x16 mechanical) driven directly from SHB. This allows you to run up to 12 Aculab Prosody X Cards cards in a single chassis. Great for call center environments with excellent thermal performance. </p> http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-82 Tue, 25 Aug 2009 15:55:16 +0000 contact manager 82@http://callcentermanagementforum.com/ <p>okay thanks Mark </p> http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-81 Fri, 21 Aug 2009 11:55:25 +0000 mark 81@http://callcentermanagementforum.com/ <p>Hi, CNAM stands for Caller NAMe. In the United States people can subscribe to caller ID name and number, so that when they receive a call both the name and number of the person calling is being displayed.</p> <p>When the number you are calling with is not registered in a CNAM database, your calls will show up &quot;Unknown&quot; or &quot;Out of Region&quot; or something on the phones of the people you're calling. This will decrease the answer ratio.</p> <p>Besides CNAM services and revenue share, we have also added IVR services for our call center clients, see <a href="http://ivr.tmcnet.com/topics/ivr-voicexml/articles/62509-dipfees-adds-free-ivr-portfolio-offerings.htm" rel="nofollow">http://ivr.tmcnet.com/topics/ivr-voicexml/articles/62509-dipfees-adds-free-ivr-portfolio-offerings.htm</a></p> <p>Thank you,<br /> Mark </p> http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-79 Wed, 19 Aug 2009 08:48:31 +0000 contact manager 79@http://callcentermanagementforum.com/ <p>Hi Mark,</p> <p>Sorry to ask but what does CNAM stand's for ? </p> http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-78 Tue, 18 Aug 2009 11:30:26 +0000 mark 78@http://callcentermanagementforum.com/ <p>If you manage a center with a lot of outbound US campaigns, we can help you collect CNAM revenue (which can be very lucrative). But that's not all, we'll even set up a free IVR system, take care of level1 and level2 complaints etc.</p> <p>In our back office you have real time control over your own cnam being displayed, making it easy to switch campaigns.<br /> For more information please visit dipfees.com or send me a message. </p>