http://callcentermanagementforum.com/ Call Center Management Forum Tag: Contact Center en Fri, 10 Sep 2010 15:32:23 +0000 http://callcentermanagementforum.com/topic/contact-center-reduces-employee-turnover-by-60#post-88 Sun, 30 Aug 2009 10:12:54 +0000 Juugler 88@http://callcentermanagementforum.com/ <p>Uhm.... well a lot of things can be done, however this usually fails as company's doesnt put the efford into keeping people! If they really put focus on this on all levels and take the time to do proper reviews, 1 to 1's and actually follow up, people stay much longer in average! </p> http://callcentermanagementforum.com/topic/contact-center-reduces-employee-turnover-by-60#post-57 Sat, 25 Jul 2009 11:17:43 +0000 Mads Singers 57@http://callcentermanagementforum.com/ <p>Interesting stuff Sarah, I think all call centers struggle with this, but overall I think it's important to look at this in a long term perspective. That you can motivate people for a period og time doesnt mean it will work forever and if the culture of the company and it's core value's are changed based on that.... is it then worth it ? </p> http://callcentermanagementforum.com/topic/contact-center-reduces-employee-turnover-by-60#post-33 Wed, 29 Apr 2009 20:10:18 +0000 HRSarah 33@http://callcentermanagementforum.com/ <p>Hi,</p> <p>I just read this interesting article around employee turnover, as we're struggling as much with this as everyone else I think most people can learn something from this article!</p> <p><a href="http://www.ncbr.com/article.asp?id=99789" rel="nofollow">http://www.ncbr.com/article.asp?id=99789</a></p> <p>Have fun, Sarah </p>