http://callcentermanagementforum.com/ Call Center Management Forum Tag: call center en Fri, 10 Sep 2010 13:50:32 +0000 http://callcentermanagementforum.com/topic/need-12-aculab-prosody-x-cards-in-1-box#post-158 Fri, 13 Aug 2010 13:31:19 +0000 Tracy 158@http://callcentermanagementforum.com/ <p>Trenton Technology has designed a 6U chassis running a Trenton SLT single board computer with BPX6571 backplane featuring 16 PCI-X/PCI slots, 64-bit/66MHz that also has one, x4 PCIe slot (x8 mechanical) driven directly from SHB and one, x8 PCIe slot (x16 mechanical) driven directly from SHB. This allows you to run up to 12 Aculab Prosody X Cards cards in a single chassis. Great for call center environments with excellent thermal performance. </p> http://callcentermanagementforum.com/topic/you-may-need-experts#post-148 Wed, 02 Jun 2010 00:12:22 +0000 JaniceA 148@http://callcentermanagementforum.com/ <p>Providing strategic solution is such a music in the ears well most of the businesses now a days promise such kind of service but there are only few who can really give such result </p> http://callcentermanagementforum.com/topic/you-may-need-experts#post-131 Mon, 08 Feb 2010 19:29:21 +0000 kallkonnect 131@http://callcentermanagementforum.com/ <p>Kall Konnect is an outsourcing service provider company providing not only cost effective service or quality services, but is also a well-known company providing strategic solutions to global organizations seeking for more than cost-effective and quality services.</p> <p>Kall Konnect provides diverse services in different segment of Business Process Outsourcing through its Inbound, Outbound &amp; Web-Based Center. The best part of our company which makes us favorable to every client is our dedication, knowledge, planning and our integrity towards the process and work.<br /> Kall Konnect always looks forward to serve global organization of Different Industry. Some of the Industry we serve is:</p> <p>• Financial Services<br /> • Health care<br /> • Legal<br /> • Telecom</p> <p>Kall Konnect believes that “to have the knowledge” and “to have the expertise” is two different things. Our services is just not a base of our knowledge, it’s our expertise. We don’t believe in saying we provide lots of services. We still remember our words – “We provide strategic solutions”, after all service of the company defines strength of the company, but we believe expertise of our service, our team and our knowledge of exploring different things is our strength. Some of our expertises are:</p> <p>• Appointment Settings (B2B and B2C)<br /> • Lead Generation<br /> • Customer Support<br /> • Telemarketing<br /> • Customer Service<br /> • Mortgage Processing<br /> • Survey (B2B and B2C)<br /> • Live Chat Support<br /> • Phone Verification<br /> • Back-Office Processing</p> <p>In order to remain competitive and profitable in today's markets, you must provide customers and contacts with the fastest and most efficient level of inbound customer service achievable. Kall Konnect offer the experience, staff and technology you need to accomplish this goal for any inbound call center program. Kall Konnect are providing inbound in following areas:</p> <p>For Further details kindly visit us at <a href="http://www.kallkonnect.weebly.com" rel="nofollow">http://www.kallkonnect.weebly.com</a> </p> http://callcentermanagementforum.com/topic/us-outbound-get-callerid-revenue#post-98 Wed, 16 Sep 2009 18:19:26 +0000 mark 98@http://callcentermanagementforum.com/ <p>If you have a lot of US Outbound traffic<br /> be sure to get your share of CallerID Revenue!</p> <p>Dont miss the boat!<br /> <a href="http://dipfees.com" rel="nofollow">http://dipfees.com</a> </p> http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-82 Tue, 25 Aug 2009 15:55:16 +0000 contact manager 82@http://callcentermanagementforum.com/ <p>okay thanks Mark </p> http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-81 Fri, 21 Aug 2009 11:55:25 +0000 mark 81@http://callcentermanagementforum.com/ <p>Hi, CNAM stands for Caller NAMe. In the United States people can subscribe to caller ID name and number, so that when they receive a call both the name and number of the person calling is being displayed.</p> <p>When the number you are calling with is not registered in a CNAM database, your calls will show up &quot;Unknown&quot; or &quot;Out of Region&quot; or something on the phones of the people you're calling. This will decrease the answer ratio.</p> <p>Besides CNAM services and revenue share, we have also added IVR services for our call center clients, see <a href="http://ivr.tmcnet.com/topics/ivr-voicexml/articles/62509-dipfees-adds-free-ivr-portfolio-offerings.htm" rel="nofollow">http://ivr.tmcnet.com/topics/ivr-voicexml/articles/62509-dipfees-adds-free-ivr-portfolio-offerings.htm</a></p> <p>Thank you,<br /> Mark </p> http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-79 Wed, 19 Aug 2009 08:48:31 +0000 contact manager 79@http://callcentermanagementforum.com/ <p>Hi Mark,</p> <p>Sorry to ask but what does CNAM stand's for ? </p> http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-78 Tue, 18 Aug 2009 11:30:26 +0000 mark 78@http://callcentermanagementforum.com/ <p>If you manage a center with a lot of outbound US campaigns, we can help you collect CNAM revenue (which can be very lucrative). But that's not all, we'll even set up a free IVR system, take care of level1 and level2 complaints etc.</p> <p>In our back office you have real time control over your own cnam being displayed, making it easy to switch campaigns.<br /> For more information please visit dipfees.com or send me a message. </p> http://callcentermanagementforum.com/topic/welcome-to-the-call-center-management-forum#post-74 Tue, 11 Aug 2009 20:21:05 +0000 HRSarah 74@http://callcentermanagementforum.com/ <p>Hello there! i'm wondering if there's anyone else with a HR perspective of call center management in here?</p> <p>Sarah </p> http://callcentermanagementforum.com/topic/welcome-to-the-call-center-management-forum#post-73 Sat, 08 Aug 2009 17:29:56 +0000 carstyle 73@http://callcentermanagementforum.com/ <p>I am pleased to be here! </p> http://callcentermanagementforum.com/topic/call-centers-problems-comming#post-59 Sat, 25 Jul 2009 15:49:17 +0000 Gajol 59@http://callcentermanagementforum.com/ <p>I would say Asia is seeing a boom right now, as all companys are cutting costs like crazy in this financial clima </p> http://callcentermanagementforum.com/topic/in-or-outsourcing#post-50 Sun, 12 Jul 2009 08:52:12 +0000 innotechs 50@http://callcentermanagementforum.com/ <p>US INBOUND SALES CAMPAIGN</p> <p>Dear Centers,</p> <p>Hope all of you are doing good business.<br /> Here is an opportunity to make regular and steady income with a call center project with decent payout.</p> <p>Please note that we are looking out for challenging call centers who would like to work as one on a win-win business opportunity.</p> <p>As you guessed this is a sales project where you need to interact with people who are on the lookout for good home deals and promote website membership. Substantial advertisements has already been done for this purpose. Now you know that your agents will not have a big time problem on the branding.</p> <p>We congratulate you if you are thinking to show an interest in this project.</p> <p>Please send us a brief profile explaining your experience in various campaigns.You can email us at <a href="mailto:innotechs@yahoo.com">innotechs@yahoo.com</a> for additional information.</p> <p>We look forward to your response and interest in our mailbox soon.</p> <p>Regards,<br /> Innovative Technologies<br /> Skype: innotechos </p> http://callcentermanagementforum.com/topic/in-or-outsourcing#post-32 Wed, 29 Apr 2009 20:06:29 +0000 Juugler 32@http://callcentermanagementforum.com/ <p>I have been in some very interesting meetings the last couple of days, primarily around a outsourcing opportunity that have been suggested to us.<br /> The operation we’re talking about is only about 40 people out of about 900, it have been suggested to move all the Spanish support we currently do to South American as this could have some financial benefit and due to the current economic situation the senior management is looking at all options.<br /> However as I see it, we gain a lot of efficiency’s and knowledge benefit by running out operation in one place, if we outsource it to a company in SA, they need to have a structure in place etc to handle a relative small percentage of our people and with the low number of 40 I don’t see how it can be worth it. Furthermore our customers gain more and more online support which we expect will take away 7-10 heads in the Spanish group this year alone which would reduce the benefit even further.<br /> What do you guys think? And is there even more arguments I can use to support or an I not looking to the big picture?</p> <p>/Juug </p> http://callcentermanagementforum.com/topic/welcome-to-the-call-center-management-forum#post-22 Sun, 05 Apr 2009 20:39:30 +0000 JohnQuinn 22@http://callcentermanagementforum.com/ <p>Im looking forward to see this forum grow, if you need a hand with anything let me know ;)</p> <p>John Quinn </p> http://callcentermanagementforum.com/topic/welcome-to-the-call-center-management-forum#post-19 Wed, 01 Apr 2009 16:36:15 +0000 Pete R 19@http://callcentermanagementforum.com/ <p>Thanks, I have never been one of the first to write on a forum and hope I can help give this one a big push, as I have been looking for something like this. </p> http://callcentermanagementforum.com/topic/welcome-to-the-call-center-management-forum#post-10 Fri, 27 Mar 2009 20:13:33 +0000 Gajol 10@http://callcentermanagementforum.com/ <p>Sounds good, looks like a promising forum, open management forums are hard to come by and this one look like a place for a call centre geek like myself ;)</p> <p>/Sam </p> http://callcentermanagementforum.com/topic/call-centers-problems-comming#post-6 Fri, 27 Mar 2009 17:21:11 +0000 HRSarah 6@http://callcentermanagementforum.com/ <p>I would say it have been going a lot better, recently it have been a lot easier hiring people to the call center jobs then it used to be and if you follow some of the sites like <a href="http://www.callcenterjobs.com" rel="nofollow">http://www.callcenterjobs.com</a> etc, you will see a lot more cv posts then there used to be. </p> http://callcentermanagementforum.com/topic/call-centers-problems-comming#post-5 Fri, 27 Mar 2009 17:12:49 +0000 Juugler 5@http://callcentermanagementforum.com/ <p>By now everyone are aware of the financial problems the world is facing, but a saw a interesting blog post recently around how the call centres seems to get through the crises better then most other area's, however quite a few companies have started looking at outsourcing possibilities and where companies a year ago started moving some CRM work back to the states from India and so on, we now see a massive demand for cheaper service:<br /> <a href="http://blog.tmcnet.com/call-center-crm/call-center-crm/needed-a-contact-center-makeover.asp" rel="nofollow">http://blog.tmcnet.com/call-center-crm/call-center-crm/needed-a-contact-center-makeover.asp</a></p> <p>What do you guys think are we not suffering as much as the rest of the world in this crises or is this nonsense? </p> http://callcentermanagementforum.com/topic/welcome-to-the-call-center-management-forum#post-4 Fri, 27 Mar 2009 16:58:15 +0000 Mads Singers 4@http://callcentermanagementforum.com/ <p>Hi All,</p> <p>First of all welcome to the call center management forum, I hope you enjoy your time here and please join the debate as all imputs are very valuable.</p> <p>If anyone wants to participate in building up this new forum, you can either write here or sent me a direct message, all help is welcome!</p> <p>Kind Regards<br /> Mads Singers </p>