Call Center Management Forum: Forum: Management tools and resources

Call Center Management Forum: Forum: Management tools and resources - Recent Topics http://callcentermanagementforum.com/ Call Center Management Forum: Forum: Management tools and resources - Recent Topics en Fri, 10 Sep 2010 14:42:45 +0000 imran bashir on "NEED QUALITY CALL CENTER FOR OUTBOUND PROCESS WITH EXELENT PAYOUT" http://callcentermanagementforum.com/topic/need-quality-call-center-for-outbound-process-with-exelent-payout#post-95 Sat, 05 Sep 2009 20:33:57 +0000 imran bashir 95@http://callcentermanagementforum.com/ Campaigns Hi, we are seeking call center for the following process to start immediately having Min of 5 Workstations (Per Shift) or 10 Workstations, excellent Internet connection and Inbound DID (Direct Inward Dialing): US Timeshare Payment Cycle: 15 Days. Type: Appointment setting. Prospects have to stay for 90Minitues and must be inform about Timeshare Current Centers Achievement: 01 - 02 BPD Per Agent. Not Provided: VoIP and Leads. DNC: Scrubbing through DNC List will be Provided Process B2C US Timeshare Payment Cycle: 15 Days. Type: Appointment setting. Prospects have to stay for 90Minitues and must be inform about Timeshare Current Centers Achievement: 01 - 02 BPD Per Agent. Not Provided: VoIP and Leads. DNC: Teleblock - Must Process B2C GE Security System The payout for Appointment Setting is $15 for the first ten completed appointments and $40 for each completed appointment thereafter. This payment cycle will start over at the beginning of each week. This payment cycle will start over at the beginning of each week. In the event that the client that does purchase the Monthly Monitoring Service with the complimentary Security System at the time of the Appointment the Marketer will receive a total of $80 for setting that Appointment. Payout for each completed (Over the phone) sale is $200 and is payable two weeks after the install date. (No Credit Card Required, Payment at the time of installation.) Current Centers Achievement: 01 - 02 BPD Per Agent. Not Provided: VoIP and Leads. Process B2C Canadian and US Landline International and Domestic Connection Payment Cycle: Monthly. Type: Selling online. No Credit Card required. Agents may speak in Native Language, as they will be calling the same Ethnic group. VoIP and Leads will be provided. Must have Excellent Internet Connection. Training will be provided online. The training is for 1.5-2hrs daily for 3 working days. Current Centers Achievement: 02 - 03 SPD Per Agent. Process B2C n B2B Canadian Insurance Payment Cycle: Monthly. Type: Appointment setting. Current Centers Achievement: 02 - 03 BPD Per Agent. Not Provided: VoIP and Leads. Process B2C US Cell Phone, US Satellite TV, US Mortgage Leads, US Insurance, More!!!!!! NOTE: The processes Listed are Direct Form Original Source and there is NO 3rd party involvement. ALL PAYMENTS ARE MADE FROM CANADA AND US RESPECTIVE TO THE CAMPAIGN. Quality is a MUST. On Misrep, campaign can be terminated with immediate effect. VoIP service We can also provide you excellent, crystal clear VoIP and DID (Direct Inward Dialing) For more details please feel free to contact us IMRAN BASHIR OFFSHORE BUSINESS CONSULTANT Skype: imran.bashir69 Imran.it71@gmail .com Tracy on "Need 12 Aculab Prosody X cards in 1 box?" http://callcentermanagementforum.com/topic/need-12-aculab-prosody-x-cards-in-1-box#post-158 Fri, 13 Aug 2010 13:31:19 +0000 Tracy 158@http://callcentermanagementforum.com/ Trenton Technology has designed a 6U chassis running a Trenton SLT single board computer with BPX6571 backplane featuring 16 PCI-X/PCI slots, 64-bit/66MHz that also has one, x4 PCIe slot (x8 mechanical) driven directly from SHB and one, x8 PCIe slot (x16 mechanical) driven directly from SHB. This allows you to run up to 12 Aculab Prosody X Cards cards in a single chassis. Great for call center environments with excellent thermal performance. HRSarah on "Interview tools" http://callcentermanagementforum.com/topic/interview-tools#post-37 Thu, 30 Apr 2009 19:17:57 +0000 HRSarah 37@http://callcentermanagementforum.com/ I just saw OptimalResume.com's interview prep tool. It allows job seekers, working with or without a career coach, to practice their interview skills by video, then replay for their review or submit to their coaches for their input & review. There are over 950 questions, posed by actors in different interview scenarios - one of which is behavioral. Coupled with OR's other career tools (resume and letter builders, ePorfolio, video resumes) it's the most comprehensive career tools site on the web. Sarah HRSarah on "Skill tool/skill tracker" http://callcentermanagementforum.com/topic/skill-toolskill-tracker#post-7 Fri, 27 Mar 2009 17:39:36 +0000 HRSarah 7@http://callcentermanagementforum.com/ I'm currently facing the issue that we're not tracking the skills of our employee's well enough, I work in a call center with about 600 seats with nearly all European languages and we very often utilize cross skills between languages, but the management always expect us as recruiters to "know if anyone outside a certain team speak French", as we get all the CV in the beginning it's understandable to some level, but as we're not recording languages or other types of skills anywhere, it's a very Manuel task. Does anyone know of something to track these kind of things or have any idea's on how to handle this? and is it really up to HR to know these things? Pete R on "Great Leadership blog!!" http://callcentermanagementforum.com/topic/great-leadership-blog#post-103 Mon, 21 Sep 2009 16:03:07 +0000 Pete R 103@http://callcentermanagementforum.com/ Hi all! Just found this great leadership <a href="//www.greatleadershipbydan.com/"">Blog</a> by Dan McCarthy, check it out! Kind Regards Mads shivens on "Manual Dialing Made Faster - Tech Support Process" http://callcentermanagementforum.com/topic/manual-dialing-made-faster-tech-support-process#post-138 Thu, 29 Apr 2010 01:34:08 +0000 shivens 138@http://callcentermanagementforum.com/ Hello Friends We run a Tech Support Setup and add Centers and agents to dial for us for sales, we readily tell everyone fast Manual dialing tips so that numbers of call attempted on Manual calling is increased and thus productivity improved. More the Calls - More the Prospects - More Sales Tip 1) WEBBASED - In case you search numbers on bt.com or 411.com, you can download n install a Add-On FireFox Mozilla by the name Telify [ <a href="https://addons.mozilla.org/en-US/firefox/addon/10654" rel="nofollow">https://addons.mozilla.org/en-US/firefox/addon/10654</a> ] This has to be then activate and country selected and link set to SIP Every Numbers on 411 or bt site will become clickable diirectly to Softphones Tip 2) NOTEPAD - for making notepad numbers click to dial u can download a limited use [pop-ups] free Utility IPDIALER which on install has to be set to select a softphone, a prefix code and a Hot key combination - Then u only have to select a number in notepad and press the Hot-Key - the prefix added to the number and destination dialled thru your softphone. Tip 3) EXCEL / CSV - Insert a Blank Column adjacent to the Column with Tel Numbers and paste the link [ =HYPERLINK((CONCATENATE("sip:1", $A2)),$A2) ] Here u have to correct the cell value (A2) in above case to point to the cell value where the corresponding Tel Number is on that Row. Secondly the sip:1 will be sip:44 if dialing UK or only sip: if the country code is already added on the tel number. If u still have Trouble u can contact me and i can make and put somewhere a step-by-step document with images to guide u clearly. I am Shiven S and My Messenger IDs r im365HelpDesk at YAHOO! im365HelpDesk at SKYPE im365HelpDesk at GTALK im365HelpDesk at MSN website www 365helpdesk co uk AND IF U R INTEREST IN A PROCESS PLEASE READ BELOW Dear Centers / Agents This Process is for Centers already having Some Agents Experience in Dialing Technical Support Annual Subscription Process This involves Calling Prospects having BroadBand Internet and Computer. Any Issues Related to Operating Systems, Windows, Browsing, Virus, Speed, PopUp Warning Errors etc Including Blue Screen Errors Sorted for a Low Annual Fees for Unlimited Support No Cost Minutes Provided if Required to call on our Process via ATA, EyeBeam Or AudioCode No Cost Web Based Progressive Dialer or Fast Manual Dialing Methods explained to Expedite Manual Calling Payout 30% of Sales - with Calling Minutes Payout 35% of Sales - without Minutes Payout 40% of Sales - On Minimum Sales Commit Basis n without Minutes Comes to 35$ to 48$ Paid to PayPal in 1 Business Day or Deposited to Indian Bank Account in 3 Business Days or International Transfer / Wire Recd by u in 1 Week. Our Technical Team will be online with u to take over Developed Leads Simple Conditions Use Any Leads Use Any Sales Script But Whatever u Say to get Sales u have to Upload Recording to our FTP - No Recording No Payouts - we have to know what u said to make the Sales. Interested Single HOME Callers Most Welcome Get Started in a Day Get in Touch at Messenger IDs No Emails im365HelpDesk at YAHOO! im365HelpDesk at SKYPE im365HelpDesk at GTALK im365HelpDesk at MSN rsharma on "Management Tools in Contact Centers" http://callcentermanagementforum.com/topic/management-tools-in-contact-centers#post-130 Sun, 07 Feb 2010 16:37:06 +0000 rsharma 130@http://callcentermanagementforum.com/ It is safe to say that Call Centers live and die by the kind of reporting and management tools they have access to. Without these tools, running a Call Center is like flying a plane without the instrument panel. Not only does the Call Center manager need access to real time data but she also needs the ability to produce reports from historical data. We at 3CLogic (http://www.3clogic.com) give Call Center managers two distinct views into how her Call Center is functioning. We have a dashboard that is similar to a car's dashboard that gives a 360 degree view of how the Call Center is functioning in real time. It displays how many agents are logged in, how many agents are on active calls, how many agents are in the process of finalizing or disposing off the call, agents' performance against key performance metrics such as number of sales, number of live connects to name a few. Additionally, the Call Center manager has access to all the historical data from which she can generate any kind of reports that she needs to present to her management. Both the dashboard and the historical data can be viewed and formatted for presentation with a matter of few clicks. Check out <a href="http://www.3clogic.com/screen_shot.html#images/R2.png" rel="nofollow">http://www.3clogic.com/screen_shot.html#images/R2.png</a> to see screen shots of such reporting tools. Gajol on "Networking tools - LinkedIn" http://callcentermanagementforum.com/topic/networking-tools-linkedin#post-16 Sun, 29 Mar 2009 15:05:24 +0000 Gajol 16@http://callcentermanagementforum.com/ Hi All, I was just wondering who in here is using linkedIn to keep track of their professional network? I have just started using it along with Twitter and both look very interesting. /Sam JohnQuinn on "Body language" http://callcentermanagementforum.com/topic/body-language#post-15 Sat, 28 Mar 2009 14:39:12 +0000 JohnQuinn 15@http://callcentermanagementforum.com/ Im looking for some books or other type of material around body language, specially around interviews. Anyone got any recomendations? John Quinn Pete R on "Understanding workforce management tools" http://callcentermanagementforum.com/topic/understanding-workforce-management-tools#post-2 Fri, 27 Mar 2009 16:43:54 +0000 Pete R 2@http://callcentermanagementforum.com/ Hi, My name is Pete and I am currently working on a training course for getting managers (specially new one's) into the workforce mangement site of the call centre business, some managers have a very good understanding of how the call centre works, but quite a few really have very little understanding and how can you surrive in mangement without understanding the fundementals of the business you're driving? I would be happy if anyone could come with suggestions on what topics and area's should be covered in a training like this, as I would imaging a good few of you have been through this process? Dont be shy! BR Pete contact manager on "Interesting whitepapers" http://callcentermanagementforum.com/topic/interesting-whitepapers#post-89 Sun, 30 Aug 2009 10:50:05 +0000 contact manager 89@http://callcentermanagementforum.com/ Hi, I just found some interesting whitepapers at callcentertoday.com <a href="//store.callcentertoday.com/frwhpa1.html""">Click here to find them</a> Contact Manager mark on "Increase Your Center's Profitability and Effectiveness" http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-78 Tue, 18 Aug 2009 11:30:26 +0000 mark 78@http://callcentermanagementforum.com/ If you manage a center with a lot of outbound US campaigns, we can help you collect CNAM revenue (which can be very lucrative). But that's not all, we'll even set up a free IVR system, take care of level1 and level2 complaints etc. In our back office you have real time control over your own cnam being displayed, making it easy to switch campaigns. For more information please visit dipfees.com or send me a message. JohnQuinn on "Language testing" http://callcentermanagementforum.com/topic/language-testing#post-34 Thu, 30 Apr 2009 06:46:21 +0000 JohnQuinn 34@http://callcentermanagementforum.com/ Hi, I'm looking for a automated tool that can do some sort of language assessment in different languages. As we're having a outsourced offshore location, we need to ensure the people getting hired are the right quality when it comes to language and it takes a lot of resource for us to test all of them. I have heard about a tool to do this in English, but I was wondering if anyone out there know of any multi-lingual tools like that? Hope for some feedback JohnQ Mads Singers on "New start'ups, seminars" http://callcentermanagementforum.com/topic/new-startups-seminars#post-39 Mon, 04 May 2009 10:52:45 +0000 Mads Singers 39@http://callcentermanagementforum.com/ Here's a link to quite a few nice seminars from "NEW START SCOTLAND", around a lot of different subjects, there's some very interesting stuff in there. <a href="http://www.seminarstreams.com/New-Start-Scotland-09-seminars.asp" rel="nofollow">http://www.seminarstreams.com/New-Start-Scotland-09-seminars.asp</a> Kind Regards Mads Pete R on "Free Coaching Webinar - by Judy Mckee" http://callcentermanagementforum.com/topic/free-coaching-webinar-by-judy-mckee#post-31 Wed, 29 Apr 2009 19:57:39 +0000 Pete R 31@http://callcentermanagementforum.com/ Hi, I just saw another free webinar around coaching from Judy, check it out here: <a href="http://tinyurl.com/chxpra" rel="nofollow">http://tinyurl.com/chxpra</a> Thanks Pete Pete R on ""Show me the Money" - Free Webinar by Judy McKee" http://callcentermanagementforum.com/topic/quotshow-me-the-moneyquot-free-webinar-by-judy-mckee#post-30 Wed, 29 Apr 2009 19:53:00 +0000 Pete R 30@http://callcentermanagementforum.com/ Hi, I just saw the "Show me the Money", Free Webinar by Judy McKee: <a href="http://tinyurl.com/dj5cph" rel="nofollow">http://tinyurl.com/dj5cph</a> The Webinar is primarily around money and investment and sounds very interesting! Thanks! Pete