http://callcentermanagementforum.com/ Call Center Management Forum: Forum: Management tools and resources - Recent Posts en Wed, 08 Sep 2010 10:34:12 +0000 http://callcentermanagementforum.com/topic/need-quality-call-center-for-outbound-process-with-exelent-payout#post-160 Sun, 22 Aug 2010 22:27:03 +0000 sedulous 160@http://callcentermanagementforum.com/ <p>I was interested in Timeshare process. Kindly send me the details.</p> <p>Thanks</p> <p>Imran Qureshi<br /> MItech Solutons Inc.<br /> <a href="mailto:mitechsolutionsinc@gmail.com">mitechsolutionsinc@gmail.com</a><br /> <a href="http://www.wix.com/sedulous/mitechsolutionsinc" rel="nofollow">http://www.wix.com/sedulous/mitechsolutionsinc</a> </p> http://callcentermanagementforum.com/topic/need-12-aculab-prosody-x-cards-in-1-box#post-158 Fri, 13 Aug 2010 13:31:19 +0000 Tracy 158@http://callcentermanagementforum.com/ <p>Trenton Technology has designed a 6U chassis running a Trenton SLT single board computer with BPX6571 backplane featuring 16 PCI-X/PCI slots, 64-bit/66MHz that also has one, x4 PCIe slot (x8 mechanical) driven directly from SHB and one, x8 PCIe slot (x16 mechanical) driven directly from SHB. This allows you to run up to 12 Aculab Prosody X Cards cards in a single chassis. Great for call center environments with excellent thermal performance. </p> http://callcentermanagementforum.com/topic/need-quality-call-center-for-outbound-process-with-exelent-payout#post-157 Wed, 09 Jun 2010 09:06:35 +0000 august 157@http://callcentermanagementforum.com/ <p>Looking for the Best Outsourcing company?</p> <p>Excentrix Outsourcing &amp; Training Institute, Inc. - Excellence in contact center, BPO INDUSTRY, is your answer! An outsourcing and offshoring company that offers high quality above standard services like 24/7 customer care (inbound or outbound phone services), transcription services (medical, legal or business), Internet marketing, Web design &amp; development and back office support system.</p> <p><a href="http://excentrix.net" rel="nofollow">http://excentrix.net</a> </p> http://callcentermanagementforum.com/topic/interview-tools#post-153 Wed, 02 Jun 2010 00:29:54 +0000 JaniceA 153@http://callcentermanagementforum.com/ <p>The only thing I keep in mind during an interview is to stay focused, relaxed and be confident enough </p> http://callcentermanagementforum.com/topic/skill-toolskill-tracker#post-152 Wed, 02 Jun 2010 00:28:40 +0000 JaniceA 152@http://callcentermanagementforum.com/ <p>Well I think encoding the employees CV would be a big help then make a program that can list down the employees who can speak several languages well this is what we did in our office and it is definitely much easier than manually </p> http://callcentermanagementforum.com/topic/need-quality-call-center-for-outbound-process-with-exelent-payout#post-149 Wed, 02 Jun 2010 00:15:15 +0000 JaniceA 149@http://callcentermanagementforum.com/ <p>If you want an outstanding <a href="http://www.customerservicecallcenter.net/ ">call center services</a> maybe you are interested to visit the link above </p> http://callcentermanagementforum.com/topic/great-leadership-blog#post-147 Wed, 02 Jun 2010 00:08:40 +0000 JaniceA 147@http://callcentermanagementforum.com/ <p>Please check the link you had given us, reading blogs that are related to call center management had been a good help to me </p> http://callcentermanagementforum.com/topic/manual-dialing-made-faster-tech-support-process#post-139 Wed, 12 May 2010 13:03:31 +0000 anksrk 139@http://callcentermanagementforum.com/ <p>We are a financial services providing company in USA, and are looking to outsource our marketing campaign to call centers, who are having an outbound experience. Centers which can deliver quality services can apply on <a href="mailto:globalfinancialcare@gmail.com">globalfinancialcare@gmail.com</a>. Centers are requeted to send their company profile with the list of your clients. Further details will be given to the selected centers.<br /> Payout system: Performance based, Closings based, and Fixed hourly pay-out campaign.</p> <p>Regards.<br /> Ankur. </p> http://callcentermanagementforum.com/topic/manual-dialing-made-faster-tech-support-process#post-138 Thu, 29 Apr 2010 01:34:08 +0000 shivens 138@http://callcentermanagementforum.com/ <p>Hello Friends</p> <p>We run a Tech Support Setup and add Centers and agents to dial for us for sales, we readily tell everyone fast Manual dialing tips so that numbers of call attempted on Manual calling is increased and thus productivity improved.</p> <p>More the Calls - More the Prospects - More Sales</p> <p>Tip 1) WEBBASED - In case you search numbers on bt.com or 411.com, you can download n install a Add-On FireFox Mozilla by the name Telify [ <a href="https://addons.mozilla.org/en-US/firefox/addon/10654" rel="nofollow">https://addons.mozilla.org/en-US/firefox/addon/10654</a> ] This has to be then activate and country selected and link set to SIP<br /> Every Numbers on 411 or bt site will become clickable diirectly to Softphones</p> <p>Tip 2) NOTEPAD - for making notepad numbers click to dial u can download a limited use [pop-ups] free Utility IPDIALER which on install has to be set to select a softphone, a prefix code and a Hot key combination - Then u only have to select a number in notepad and press the Hot-Key - the prefix added to the number and destination dialled thru your softphone.</p> <p>Tip 3) EXCEL / CSV - Insert a Blank Column adjacent to the Column with Tel Numbers and paste the link [ =HYPERLINK((CONCATENATE(&quot;sip:1&quot;, $A2)),$A2) ]<br /> Here u have to correct the cell value (A2) in above case to point to the cell value where the corresponding Tel Number is on that Row. Secondly the sip:1 will be sip:44 if dialing UK or only sip: if the country code is already added on the tel number.</p> <p>If u still have Trouble u can contact me and i can make and put somewhere a step-by-step document with images to guide u clearly.</p> <p>I am Shiven S and My Messenger IDs r </p> <p>im365HelpDesk at YAHOO!<br /> im365HelpDesk at SKYPE<br /> im365HelpDesk at GTALK<br /> im365HelpDesk at MSN</p> <p>website www 365helpdesk co uk</p> <p>AND IF U R INTEREST IN A PROCESS PLEASE READ BELOW</p> <p>Dear Centers / Agents</p> <p>This Process is for Centers already having Some Agents Experience in Dialing Technical Support Annual Subscription Process</p> <p>This involves Calling Prospects having BroadBand Internet and Computer.<br /> Any Issues Related to Operating Systems, Windows, Browsing, Virus, Speed, PopUp Warning Errors etc Including Blue Screen Errors Sorted for a Low Annual Fees for Unlimited Support</p> <p>No Cost Minutes Provided if Required to call on our Process via ATA, EyeBeam Or AudioCode<br /> No Cost Web Based Progressive Dialer or Fast Manual Dialing Methods explained to Expedite Manual Calling</p> <p>Payout 30% of Sales - with Calling Minutes<br /> Payout 35% of Sales - without Minutes<br /> Payout 40% of Sales - On Minimum Sales Commit Basis n without Minutes<br /> Comes to 35$ to 48$</p> <p>Paid to PayPal in 1 Business Day<br /> or<br /> Deposited to Indian Bank Account in 3 Business Days<br /> or<br /> International Transfer / Wire Recd by u in 1 Week.</p> <p>Our Technical Team will be online with u to take over Developed Leads</p> <p>Simple Conditions</p> <p>Use Any Leads<br /> Use Any Sales Script But Whatever u Say to get Sales u have to Upload Recording to our FTP - No Recording No Payouts - we have to know what u said to make the Sales.</p> <p>Interested</p> <p>Single HOME Callers Most Welcome<br /> Get Started in a Day</p> <p>Get in Touch at Messenger IDs<br /> No Emails</p> <p>im365HelpDesk at YAHOO!<br /> im365HelpDesk at SKYPE<br /> im365HelpDesk at GTALK<br /> im365HelpDesk at MSN </p> http://callcentermanagementforum.com/topic/management-tools-in-contact-centers#post-130 Sun, 07 Feb 2010 16:37:06 +0000 rsharma 130@http://callcentermanagementforum.com/ <p>It is safe to say that Call Centers live and die by the kind of reporting and management tools they have access to. Without these tools, running a Call Center is like flying a plane without the instrument panel. Not only does the Call Center manager need access to real time data but she also needs the ability to produce reports from historical data. We at 3CLogic (http://www.3clogic.com) give Call Center managers two distinct views into how her Call Center is functioning. We have a dashboard that is similar to a car's dashboard that gives a 360 degree view of how the Call Center is functioning in real time. It displays how many agents are logged in, how many agents are on active calls, how many agents are in the process of finalizing or disposing off the call, agents' performance against key performance metrics such as number of sales, number of live connects to name a few. Additionally, the Call Center manager has access to all the historical data from which she can generate any kind of reports that she needs to present to her management. Both the dashboard and the historical data can be viewed and formatted for presentation with a matter of few clicks. Check out <a href="http://www.3clogic.com/screen_shot.html#images/R2.png" rel="nofollow">http://www.3clogic.com/screen_shot.html#images/R2.png</a> to see screen shots of such reporting tools. </p> http://callcentermanagementforum.com/topic/great-leadership-blog#post-127 Thu, 28 Jan 2010 09:46:58 +0000 olivia751 127@http://callcentermanagementforum.com/ <p>Hello,</p> <p> I didn't get any link here or your blog is not available. May be you entered the wrong link.</p> <p>Regards,<br /> Olivia</p> <p><a href="//www.jimclemmer.com">Leadership And Management Training</a> </p> http://callcentermanagementforum.com/topic/networking-tools-linkedin#post-117 Mon, 07 Dec 2009 06:15:54 +0000 blair 117@http://callcentermanagementforum.com/ <p>guys invite me in Linkedin <a href="mailto:directcall.co.uk@gmail.com">directcall.co.uk@gmail.com</a> </p> http://callcentermanagementforum.com/topic/great-leadership-blog#post-110 Fri, 09 Oct 2009 16:26:10 +0000 HRSarah 110@http://callcentermanagementforum.com/ <p>Google have a blog search, use that and search for whatever blog's you are looking for and you will find!</p> <p>Sarah </p> http://callcentermanagementforum.com/topic/great-leadership-blog#post-109 Thu, 01 Oct 2009 18:04:05 +0000 Pete R 109@http://callcentermanagementforum.com/ <p>Anyone got any other good links ? </p> http://callcentermanagementforum.com/topic/great-leadership-blog#post-106 Mon, 28 Sep 2009 13:05:29 +0000 carstyle 106@http://callcentermanagementforum.com/ <p>Link not working </p> http://callcentermanagementforum.com/topic/great-leadership-blog#post-104 Wed, 23 Sep 2009 17:20:01 +0000 Mads Singers 104@http://callcentermanagementforum.com/ <p>Look's interesting Pete </p> http://callcentermanagementforum.com/topic/great-leadership-blog#post-103 Mon, 21 Sep 2009 16:03:07 +0000 Pete R 103@http://callcentermanagementforum.com/ <p>Hi all!</p> <p>Just found this great leadership <a href="//www.greatleadershipbydan.com/&quot;">Blog</a> by Dan McCarthy, check it out!</p> <p>Kind Regards<br /> Mads </p> http://callcentermanagementforum.com/topic/need-quality-call-center-for-outbound-process-with-exelent-payout#post-96 Tue, 08 Sep 2009 08:37:43 +0000 Pete R 96@http://callcentermanagementforum.com/ <p>Sounds interesting! </p> http://callcentermanagementforum.com/topic/need-quality-call-center-for-outbound-process-with-exelent-payout#post-95 Sat, 05 Sep 2009 20:33:57 +0000 imran bashir 95@http://callcentermanagementforum.com/ <p>Campaigns</p> <p>Hi, we are seeking call center for the following process to start immediately having Min of 5 Workstations (Per Shift) or 10 Workstations, excellent Internet connection and Inbound DID (Direct Inward Dialing):</p> <p>US Timeshare<br /> Payment Cycle: 15 Days.<br /> Type: Appointment setting. Prospects have to stay for 90Minitues and must be inform about Timeshare<br /> Current Centers Achievement: 01 - 02 BPD Per Agent.<br /> Not Provided: VoIP and Leads.<br /> DNC: Scrubbing through DNC List will be Provided<br /> Process B2C</p> <p>US Timeshare<br /> Payment Cycle: 15 Days.<br /> Type: Appointment setting. Prospects have to stay for 90Minitues and must be inform about Timeshare<br /> Current Centers Achievement: 01 - 02 BPD Per Agent.<br /> Not Provided: VoIP and Leads.<br /> DNC: Teleblock - Must<br /> Process B2C </p> <p>GE Security System<br /> The payout for Appointment Setting is $15 for the first ten completed appointments and $40 for each completed appointment thereafter. This payment cycle will start over at the beginning of each week. This payment cycle will start over at the beginning of each week. In the event that the client that does purchase the Monthly Monitoring Service with the complimentary Security System at the time of the Appointment the Marketer will receive a total of $80 for setting that Appointment.<br /> Payout for each completed (Over the phone) sale is $200 and is payable two weeks after the install date. (No Credit Card Required, Payment at the time of installation.)<br /> Current Centers Achievement: 01 - 02 BPD Per Agent.<br /> Not Provided: VoIP and Leads.<br /> Process B2C</p> <p>Canadian and US Landline International and Domestic Connection<br /> Payment Cycle: Monthly.<br /> Type: Selling online. No Credit Card required. Agents may speak in Native<br /> Language, as they will be calling the same Ethnic group.<br /> VoIP and Leads will be provided. Must have Excellent Internet Connection.<br /> Training will be provided online. The training is for 1.5-2hrs daily for 3 working days.<br /> Current Centers Achievement: 02 - 03 SPD Per Agent.<br /> Process B2C n B2B</p> <p>Canadian Insurance<br /> Payment Cycle: Monthly.<br /> Type: Appointment setting.<br /> Current Centers Achievement: 02 - 03 BPD Per Agent.<br /> Not Provided: VoIP and Leads.<br /> Process B2C</p> <p>US Cell Phone, US Satellite TV, US Mortgage Leads, US Insurance, More!!!!!! </p> <p>NOTE:<br /> The processes Listed are Direct Form Original Source and there is NO 3rd party involvement.</p> <p>ALL PAYMENTS ARE MADE FROM CANADA AND US RESPECTIVE TO THE CAMPAIGN.<br /> Quality is a MUST. On Misrep, campaign can be terminated with immediate effect.<br /> VoIP service<br /> We can also provide you excellent, crystal clear VoIP and DID (Direct Inward Dialing)</p> <p>For more details please feel free to contact us </p> <p>IMRAN BASHIR<br /> OFFSHORE BUSINESS CONSULTANT </p> <p>Skype: imran.bashir69<br /> Imran.it71@gmail .com </p> http://callcentermanagementforum.com/topic/body-language#post-94 Wed, 02 Sep 2009 17:39:51 +0000 Mads Singers 94@http://callcentermanagementforum.com/ <p>Sounds interesting Sarah, I'm not sure myself if there's any good books targeting interviews, but there should be indeed! </p> http://callcentermanagementforum.com/topic/body-language#post-93 Mon, 31 Aug 2009 08:35:43 +0000 HRSarah 93@http://callcentermanagementforum.com/ <p>I read a interesting book on body language, &quot;Body Language Secrets&quot;, it wasnt only ment for profession situations, but could maybe help here.</p> <p>All the best<br /> Sarah </p> http://callcentermanagementforum.com/topic/understanding-workforce-management-tools#post-90 Sun, 30 Aug 2009 10:55:12 +0000 contact manager 90@http://callcentermanagementforum.com/ <p>Understanding WFM is understanding the business, any manager should have a basic understanding of this.....</p> <p>Contact Manager </p> http://callcentermanagementforum.com/topic/interesting-whitepapers#post-89 Sun, 30 Aug 2009 10:50:05 +0000 contact manager 89@http://callcentermanagementforum.com/ <p>Hi,</p> <p>I just found some interesting whitepapers at callcentertoday.com<br /> <a href="//store.callcentertoday.com/frwhpa1.html&quot;&quot;">Click here to find them</a></p> <p>Contact Manager </p> http://callcentermanagementforum.com/topic/interview-tools#post-85 Sat, 29 Aug 2009 13:25:39 +0000 Pete R 85@http://callcentermanagementforum.com/ <p>Interesting enough, I just had a look at this site and it's decently useful if you don't have much experience in this sort of stuff.</p> <p>/Pete </p> http://callcentermanagementforum.com/topic/skill-toolskill-tracker#post-84 Sat, 29 Aug 2009 13:23:32 +0000 Pete R 84@http://callcentermanagementforum.com/ <p>This depend a bit, in most workforce management tools you can input this data, but again keeping it up-to date is the hardest thing, as in a call centre people come and go and learn new skills just as fast.</p> <p>/Pete </p> http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-82 Tue, 25 Aug 2009 15:55:16 +0000 contact manager 82@http://callcentermanagementforum.com/ <p>okay thanks Mark </p> http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-81 Fri, 21 Aug 2009 11:55:25 +0000 mark 81@http://callcentermanagementforum.com/ <p>Hi, CNAM stands for Caller NAMe. In the United States people can subscribe to caller ID name and number, so that when they receive a call both the name and number of the person calling is being displayed.</p> <p>When the number you are calling with is not registered in a CNAM database, your calls will show up &quot;Unknown&quot; or &quot;Out of Region&quot; or something on the phones of the people you're calling. This will decrease the answer ratio.</p> <p>Besides CNAM services and revenue share, we have also added IVR services for our call center clients, see <a href="http://ivr.tmcnet.com/topics/ivr-voicexml/articles/62509-dipfees-adds-free-ivr-portfolio-offerings.htm" rel="nofollow">http://ivr.tmcnet.com/topics/ivr-voicexml/articles/62509-dipfees-adds-free-ivr-portfolio-offerings.htm</a></p> <p>Thank you,<br /> Mark </p> http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-79 Wed, 19 Aug 2009 08:48:31 +0000 contact manager 79@http://callcentermanagementforum.com/ <p>Hi Mark,</p> <p>Sorry to ask but what does CNAM stand's for ? </p> http://callcentermanagementforum.com/topic/increase-your-centers-profitability-and-effectiveness#post-78 Tue, 18 Aug 2009 11:30:26 +0000 mark 78@http://callcentermanagementforum.com/ <p>If you manage a center with a lot of outbound US campaigns, we can help you collect CNAM revenue (which can be very lucrative). But that's not all, we'll even set up a free IVR system, take care of level1 and level2 complaints etc.</p> <p>In our back office you have real time control over your own cnam being displayed, making it easy to switch campaigns.<br /> For more information please visit dipfees.com or send me a message. </p> http://callcentermanagementforum.com/topic/language-testing#post-70 Mon, 03 Aug 2009 20:19:44 +0000 Gajol 70@http://callcentermanagementforum.com/ <p>hi john,</p> <p>I haven't seen anything like this before, but if it was my I would really invest my money in a person doing these interviews and when it comes to hiring you want to make sure you get the right people! </p>