http://callcentermanagementforum.com/ Call Center Management Forum: Forum: Management development in a call center enviroment - Recent Topics en Wed, 08 Sep 2010 10:04:45 +0000 http://callcentermanagementforum.com/topic/management-development-some-of-the-first-steps#post-8 Fri, 27 Mar 2009 20:08:25 +0000 Gajol 8@http://callcentermanagementforum.com/ <p>Hello all!<br /> I am usual working with management prospects etc on development, again when we spot them they have already learned a few things, but some of the best advise i have to them are usually some of the below:</p> <p>* Be proactive and show willingness to take on the tasks and projects that comes up!</p> <p>* Even though the job you have now might get boring etc, high performance is always a way to be noticed and one of the things usually looked at is current performance, if you cant even do the job you have today why should anyone hire you for a management position.</p> <p>* ALWAYS keep a positive attitude, you can still questions things in a proactive way, but being negative is one of the most likely reasons not to get picked for a promotion.</p> <p>* If you see a problem, provide solutions instead of just highlighting the issue. </p> <p>* Networking and a good relationship with your current colleagues is essential, interviews and people with influence in the decision usually ask around and if people give a negative picture of you, it's very hard to change that.</p> <p>* Ensure you work on your own performance and project, Make specific targets, measurement and following up on own performance and area's you can improve to show you have a structured way of targeting issues. It's not a problem to have a low performance or to have weaker area's, but it's a problem if you are not able to change or improve these.</p> <p>* Everything like training, presentations etc for you colleagues are always good ways to develop and learn new skills, never miss a chance to do that.</p> <p>* Take additional training courses and show initiative even in your own time for development.</p> <p>* Read, learning from experience is the best way, but learning from others saves you a lot of pain and you will learn from mistakes, making less of them only helps you along the way.</p> <p>* Mentors are one of the best ways of developing, remember, they are there to lead you, you must take the initiative and drive where you are going.</p> <p>There's probably a good few other things, but at least that a starter.</p> <p>/Sam </p> http://callcentermanagementforum.com/topic/leadership-theories#post-92 Sun, 30 Aug 2009 12:20:48 +0000 Pete R 92@http://callcentermanagementforum.com/ <p>Hi,</p> <p>International Youth Leadership network have made a very good article around Leadership Theories.<br /> This is interesting reading not only for younger leaders!</p> <p><a href="//tinyurl.com/l5f6n5&quot;">An Overview of Leadership Theories</a></p> <p>/Pete </p> http://callcentermanagementforum.com/topic/best-hosted-softswitch-services-at-lowest-rate-from-softswitchservicecom#post-129 Wed, 03 Feb 2010 09:31:28 +0000 peterk 129@http://callcentermanagementforum.com/ <p>Softswitch services is best known for 24/7 support ,secure and customize switches, fully powered in retail and wholesale switch.</p> <p>switches available in two modules, window base and linux base. Windows is for retail and wholesale both of 700 calls capacity and linux is purely wholesale switch, capacity of handle upto 1500 calls.</p> <p>For Softphone, mobile VoIP phone, Switches and much more, kindly contact us at <a href="mailto:info@softswitchservice.com">info@softswitchservice.com</a>. </p> http://callcentermanagementforum.com/topic/leadership-amp-management-training#post-20 Wed, 01 Apr 2009 16:41:25 +0000 Juugler 20@http://callcentermanagementforum.com/ <p>We're currently discussing management and leadership development and as it stands most people in out company have gotten all their &quot;Official&quot; training outside the company where they have been moved into management. How does it look for you? </p> <p>I'm kinda hoping to get more focus on bring external trainers in to do onsite training in our company and would expect it would be like that in many other places ? </p> http://callcentermanagementforum.com/topic/contact-center-reduces-employee-turnover-by-60#post-33 Wed, 29 Apr 2009 20:10:18 +0000 HRSarah 33@http://callcentermanagementforum.com/ <p>Hi,</p> <p>I just read this interesting article around employee turnover, as we're struggling as much with this as everyone else I think most people can learn something from this article!</p> <p><a href="http://www.ncbr.com/article.asp?id=99789" rel="nofollow">http://www.ncbr.com/article.asp?id=99789</a></p> <p>Have fun, Sarah </p>