http://callcentermanagementforum.com/ Call Center Management Forum: Forum: Leadership and Management in General - Recent Posts en Fri, 10 Sep 2010 13:44:39 +0000 http://callcentermanagementforum.com/topic/call-center-software#post-166 Thu, 26 Aug 2010 05:16:58 +0000 kerryadelfred 166@http://callcentermanagementforum.com/ <p>hiii</p> <p>i m new in this forums and i just need a help in it<br /> and i wish that this site will response me well,,,</p> <p>________________________<br /> &quot;Want to get-on Google's first page and loads of traffic to your website? Hire a SEO Specialist from Ocean Groups <a href="http://oceangroups.org/"> seo pecialist </a><br /> &quot; </p> http://callcentermanagementforum.com/topic/the-management-vision-or#post-165 Thu, 26 Aug 2010 05:16:01 +0000 kerryadelfred 165@http://callcentermanagementforum.com/ <p>hiii</p> <p>i m new in this forums and i just need a help in it<br /> and i wish that this site will response me well,,,</p> <p>________________________<br /> &quot;Want to get-on Google's first page and loads of traffic to your website? Hire a SEO Specialist from Ocean Groups <a href="http://oceangroups.org/"> seo pecialist </a><br /> &quot; </p> http://callcentermanagementforum.com/topic/the-management-vision-or#post-163 Wed, 25 Aug 2010 09:25:23 +0000 Boazdexter 163@http://callcentermanagementforum.com/ <p>Hello,</p> <p>I m Boazdexter. Today I use this forum first. I learn very much from your forum. Please give me more guidance related to this topic only. I am very happy after using this forum.</p> <p>Thank You.</p> <p>________________________________________<br /> Want to get-on Google's first page and loads of traffic to your website? Hire a SEO Specialist from Ocean Groups <a href="http://oceangroups.org/"> seo pecialist </a> </p> http://callcentermanagementforum.com/topic/call-center-software#post-161 Wed, 25 Aug 2010 08:56:17 +0000 Boazdexter 161@http://callcentermanagementforum.com/ <p>hiii</p> <p>i m new in this forums and i just need a help in it<br /> and i wish that this site will response me well,,,</p> <p>________________________<br /> &quot;Want to get-on Google's first page and loads of traffic to your website? Hire a SEO Specialist from Ocean Groups <a href="http://oceangroups.org/"> seo pecialist </a><br /> &quot; </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-156 Wed, 09 Jun 2010 09:04:48 +0000 august 156@http://callcentermanagementforum.com/ <p>Looking for the Best Outsourcing company?</p> <p>Excentrix Outsourcing &amp; Training Institute, Inc. - Excellence in contact center, BPO INDUSTRY, is your answer! An outsourcing and offshoring company that offers high quality above standard services like 24/7 customer care (inbound or outbound phone services), transcription services (medical, legal or business), Internet marketing, Web design &amp; development and back office support system.</p> <p><a href="http://excentrix.net/" rel="nofollow">http://excentrix.net/</a> </p> http://callcentermanagementforum.com/topic/outsourcing-bpo-and-call-center-related-only#post-155 Wed, 09 Jun 2010 09:02:37 +0000 august 155@http://callcentermanagementforum.com/ <p>Looking for the Best Outsourcing company?</p> <p>Excentrix Outsourcing &amp; Training Institute, Inc. - Excellence in contact center, BPO INDUSTRY, is your answer! An outsourcing and offshoring company that offers high quality above standard services like 24/7 customer care (inbound or outbound phone services), transcription services (medical, legal or business), Internet marketing, Web design &amp; development and back office support system. </p> http://callcentermanagementforum.com/topic/call-center-software#post-151 Wed, 02 Jun 2010 00:24:49 +0000 JaniceA 151@http://callcentermanagementforum.com/ <p>Numerous of call center software had been popping out in the market now a days but only few of these software's can really make your purchase worth it </p> http://callcentermanagementforum.com/topic/contact-center-manager-responisbilities#post-146 Wed, 02 Jun 2010 00:06:46 +0000 JaniceA 146@http://callcentermanagementforum.com/ <p>strategic advice, metrics information, performance management help or outsourcing calculations these are the responsibilities of a Contact Center Manager </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-145 Tue, 01 Jun 2010 23:59:43 +0000 JaniceA 145@http://callcentermanagementforum.com/ <p>Check out this site that offers <a href="http://www.customerservicecallcenter.net/ ">call center services</a> the service they provide is one of the best in this field </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-144 Tue, 01 Jun 2010 11:27:46 +0000 peter01 144@http://callcentermanagementforum.com/ <p>Hey,this is peter.Since 1995 we have been providing Award winning 24/7 call centre services including order taking, customer service live receptionist, helpdesk services and live web chat Direct Call offers 24 Hour Inbound Contact Centre and Web Support solutions.<br /> =================<br /> peter011<br /> <a href="http://in.linkedin.com/in/croissancesystems1rishiagarwal">CROISSANCE SYSTEMS</a> </p> http://callcentermanagementforum.com/topic/contact-center-manager-responisbilities#post-143 Sat, 22 May 2010 12:47:36 +0000 Mads Singers 143@http://callcentermanagementforum.com/ <p>Hi Robert,</p> <p>Reporting metric's is always a strange thing and most of the times you will find that the one's you use today is not the best one's out there, but they have been in place a long time ago and is simply part of the culture.<br /> The key for you is to assess the metric's currently in place and see if they all make sense, if not it's time to make new one's!</p> <p>Here's a fantastic podcast on goal settings from Managers tools, this will support in setting up goal and also have a bit on metric's:<br /> <a href="http://www.manager-tools.com/2007/12/how-to-set-annual-goals-part-1-of-3" rel="nofollow">http://www.manager-tools.com/2007/12/how-to-set-annual-goals-part-1-of-3</a></p> <p>Kind Regards<br /> Mads </p> http://callcentermanagementforum.com/topic/call-center-tool-group-call-monitoring#post-142 Thu, 20 May 2010 14:22:02 +0000 Robert Hueber 142@http://callcentermanagementforum.com/ <p>It sounds like your working Calibration into other Quality meetings. We do calibration once a month with all of our QA team leads, our Trainer, and myself (the CC Manager). It's seperate from the meetings with the agents, though. We do it basically just to ensure that all of us are viewing &quot;quality&quot; the same way. This is about an hour a month for each of us including the meeting. </p> http://callcentermanagementforum.com/topic/contact-center-manager-responisbilities#post-141 Thu, 20 May 2010 14:02:30 +0000 Robert Hueber 141@http://callcentermanagementforum.com/ <p>I've recently been promoted to Contact Center Manager of a center with about 75 agents. I report to the VP of Customer Service. This is not the exact structure we had previously so we're trying to figure out best practices around which metrics and which dept's and subgroups I should be accountable for. Can anyone help out with what you do at your center or what you've seen in others? </p> http://callcentermanagementforum.com/topic/call-center-tool-group-call-monitoring#post-137 Sun, 07 Mar 2010 09:31:06 +0000 Mads Singers 137@http://callcentermanagementforum.com/ <p>Hi Star,</p> <p>For of all i'm not going to recommend a tool, however from my perspective coaching should happen 1:1, having 4 CSR's and 5 managers in each meeting seems to be excessive waste of resource.</p> <p>Kind Regards<br /> Mads </p> http://callcentermanagementforum.com/topic/call-center-tool-group-call-monitoring#post-136 Sat, 06 Mar 2010 02:47:14 +0000 star 136@http://callcentermanagementforum.com/ <p>In your opinion is the group call monitoring practice still useful.<br /> This is question is regarding our national inbound/outbound b2b and internal customer service call center.<br /> our Buyers speak with vendors and internal customers ( institutions we own ).<br /> Every call is recorded but the VP ( sales background ) now wants us to divide our teams up and have quality monitoring meetings. There will be 4 CSRs and 5 managers in each meeting.<br /> CSR calls will be pulled and played back for all to hear.<br /> The objective is to &quot;equalize&quot; the customer service approach department wide.<br /> Current tools in play are The Phone Dr training.<br /> There is minimal department process documentation /SOP at this point in time.<br /> 100% of the CSRs do not want this approach and think its a violation of privacy and that the call monitoring is enough.</p> <p>Do you have any opinions on if this is a viable tool?<br /> Do you have any suggestion? </p> <p>Thank you </p> http://callcentermanagementforum.com/topic/iccaonlinecom-created-to-assist-all-small-or-big-size-call-center-to-over-come#post-135 Tue, 02 Mar 2010 10:30:08 +0000 sujal456 135@http://callcentermanagementforum.com/ <p>ICCA Online( International Call Center Assistance Online) has come up with the aim to provide BPO and Call Center industry with everything they need under one Roof. ICCA ONLINE is created user friendly, so every one from any age group can use ICCA Online without any difficulty.</p> <p>ICCA assist every one to add great value to their customer relationship by applying ICCA services which will help them to gain competitive edge in industry.<br /> URL-iccaonline.com </p> http://callcentermanagementforum.com/topic/looking-to-start-a-outbound-call-center-for-lead-generation-any-recommendations#post-134 Fri, 19 Feb 2010 23:50:39 +0000 Pete R 134@http://callcentermanagementforum.com/ <p>Hi there and welcome ;)</p> <p>You dont say much about what you are looking for? What geographic location, what languages do you need etc? </p> <p>/Pete </p> http://callcentermanagementforum.com/topic/looking-to-start-a-outbound-call-center-for-lead-generation-any-recommendations#post-133 Fri, 19 Feb 2010 17:12:05 +0000 vincevain 133@http://callcentermanagementforum.com/ <p>I am looking to buy a call center that is fairly priced but can be put on auto dialer all day and obtain leads for my business. I need it to retrieve voicemails and also be able to transfer to my agents directly. I am a newbie and I need help finding a great product. Thanks </p> http://callcentermanagementforum.com/topic/outsourcing-bpo-and-call-center-related-only#post-132 Tue, 09 Feb 2010 09:56:40 +0000 lpbs_errel 132@http://callcentermanagementforum.com/ <p>Genuine Campaigns Available from US, UK and Australia - visit National Support Center Inc., USA at <a href="http://support-center.com/contactus.htm" rel="nofollow">http://support-center.com/contactus.htm</a> </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-128 Fri, 29 Jan 2010 13:55:57 +0000 livehelpindia 128@http://callcentermanagementforum.com/ <p>What you are targeting...To solve your problem hiring a virtual assistant also can be good option for that you can take help of livehelpindia by following this link:<br /> <a href="http://www.livehelpindia.com/dedicated-24-7-virtual-staffing.html" rel="nofollow">http://www.livehelpindia.com/dedicated-24-7-virtual-staffing.html</a> </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-126 Fri, 11 Dec 2009 06:17:07 +0000 Pete R 126@http://callcentermanagementforum.com/ <p>Hi Blair,</p> <p>Thanks for the background info, could I ask what role you have in the company? (If you work for them that is) </p> <p>/Pete </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-125 Fri, 11 Dec 2009 03:50:15 +0000 blair 125@http://callcentermanagementforum.com/ <p>Hi Pete,</p> <p>Since 1995 we have been providing Award winning 24/7 call centre services including order taking, customer service live receptionist, helpdesk services and live web chat Direct Call offers 24 Hour Inbound Contact Centre and Web Support solutions. Our Contact Centre and Web solutions include: Order processing, Customer Service, Live Web Chat, Live Web Call, Email Response, Live Receptionist, Information Lines, Helpdesk Services, Engineer Call Out and Emergency Response. </p> <p>this is our website: <a href="http://www.directcall.co.uk" rel="nofollow">http://www.directcall.co.uk</a> </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-124 Thu, 10 Dec 2009 11:32:18 +0000 Pete R 124@http://callcentermanagementforum.com/ <p>Hi Jane,</p> <p>Welcome to the forum, you have a very interesting website. I might drop you a mail in the end of Q1 if that's okay, as I have a project that might match your abilities.</p> <p>Kind Regards<br /> Mads </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-122 Thu, 10 Dec 2009 05:46:52 +0000 jane28 122@http://callcentermanagementforum.com/ <p>Hi Sunil, </p> <p> We're hoping you would consider us. Global Sky is an offshore outsourcing company, catering to both inbound and outbound accounts for outsourcing. We have offices in US and in the Philippines. We are American owned and managed.<br /> For me to able to properly assist you, please supply me with your contact number and the details of your project below:</p> <p> How many agents do you require?<br /> If the price is right, how soon do you want to start?</p> <p> Looking forward for your prompt response.</p> <p>Jane<br /> Global Sky communication Center Inc.<br /> 1-800-939-0950 US<br /> 0-800-680-0601 UK<br /> <a href="http://www.global-sky.com" rel="nofollow">http://www.global-sky.com</a><br /> <a href="mailto:sarah_anabe@globalsky.com">sarah_anabe@globalsky.com</a> </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-121 Wed, 09 Dec 2009 07:53:43 +0000 blair 121@http://callcentermanagementforum.com/ <p>More than business relation<br /> Telemarketing agents sometimes happen to create more than a business relationship with their clients. Isn’t it hazardous to be in such a situation as an employee of a company? </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-120 Tue, 08 Dec 2009 07:07:54 +0000 blair 120@http://callcentermanagementforum.com/ <p>Telemarketing is a challenging job. Telemarketers should be treated like anyone else doing their job right? Well that’s just me. Let me know bout what you think about telemarkrters. </p> <p><a href="http://www.directcall.co.uk" rel="nofollow">http://www.directcall.co.uk</a> </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-119 Tue, 08 Dec 2009 07:07:21 +0000 blair 119@http://callcentermanagementforum.com/ <p>looking for Call Centre <a href="http://www.directcall.co.uk" rel="nofollow">http://www.directcall.co.uk</a> </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-118 Mon, 07 Dec 2009 18:47:50 +0000 Pete R 118@http://callcentermanagementforum.com/ <p>Hi Blair,</p> <p>That's a very nice webpage indeed, do you work for the company?</p> <p>/Pete </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-116 Mon, 07 Dec 2009 06:14:23 +0000 blair 116@http://callcentermanagementforum.com/ <p>try to see this website <a href="http://www.directcall.co.uk" rel="nofollow">http://www.directcall.co.uk</a> i think that call centre can help you with your problem.. </p> http://callcentermanagementforum.com/topic/call-center-software#post-108 Mon, 28 Sep 2009 13:09:31 +0000 carstyle 108@http://callcentermanagementforum.com/ <p>Sounds interesting, more info on this mars?</p> <p>Carstyle! </p>