http://callcentermanagementforum.com/ Call Center Management Forum: Recent Posts en Thu, 18 Mar 2010 19:34:20 +0000 http://callcentermanagementforum.com/topic/call-center-tool-group-call-monitoring#post-137 Sun, 07 Mar 2010 09:31:06 +0000 Mads Singers 137@http://callcentermanagementforum.com/ <p>Hi Star,</p> <p>For of all i'm not going to recommend a tool, however from my perspective coaching should happen 1:1, having 4 CSR's and 5 managers in each meeting seems to be excessive waste of resource.</p> <p>Kind Regards<br /> Mads </p> http://callcentermanagementforum.com/topic/call-center-tool-group-call-monitoring#post-136 Sat, 06 Mar 2010 02:47:14 +0000 star 136@http://callcentermanagementforum.com/ <p>In your opinion is the group call monitoring practice still useful.<br /> This is question is regarding our national inbound/outbound b2b and internal customer service call center.<br /> our Buyers speak with vendors and internal customers ( institutions we own ).<br /> Every call is recorded but the VP ( sales background ) now wants us to divide our teams up and have quality monitoring meetings. There will be 4 CSRs and 5 managers in each meeting.<br /> CSR calls will be pulled and played back for all to hear.<br /> The objective is to &quot;equalize&quot; the customer service approach department wide.<br /> Current tools in play are The Phone Dr training.<br /> There is minimal department process documentation /SOP at this point in time.<br /> 100% of the CSRs do not want this approach and think its a violation of privacy and that the call monitoring is enough.</p> <p>Do you have any opinions on if this is a viable tool?<br /> Do you have any suggestion? </p> <p>Thank you </p> http://callcentermanagementforum.com/topic/iccaonlinecom-created-to-assist-all-small-or-big-size-call-center-to-over-come#post-135 Tue, 02 Mar 2010 10:30:08 +0000 sujal456 135@http://callcentermanagementforum.com/ <p>ICCA Online( International Call Center Assistance Online) has come up with the aim to provide BPO and Call Center industry with everything they need under one Roof. ICCA ONLINE is created user friendly, so every one from any age group can use ICCA Online without any difficulty.</p> <p>ICCA assist every one to add great value to their customer relationship by applying ICCA services which will help them to gain competitive edge in industry.<br /> URL-iccaonline.com </p> http://callcentermanagementforum.com/topic/looking-to-start-a-outbound-call-center-for-lead-generation-any-recommendations#post-134 Fri, 19 Feb 2010 23:50:39 +0000 Pete R 134@http://callcentermanagementforum.com/ <p>Hi there and welcome ;)</p> <p>You dont say much about what you are looking for? What geographic location, what languages do you need etc? </p> <p>/Pete </p> http://callcentermanagementforum.com/topic/looking-to-start-a-outbound-call-center-for-lead-generation-any-recommendations#post-133 Fri, 19 Feb 2010 17:12:05 +0000 vincevain 133@http://callcentermanagementforum.com/ <p>I am looking to buy a call center that is fairly priced but can be put on auto dialer all day and obtain leads for my business. I need it to retrieve voicemails and also be able to transfer to my agents directly. I am a newbie and I need help finding a great product. Thanks </p> http://callcentermanagementforum.com/topic/outsourcing-bpo-and-call-center-related-only#post-132 Tue, 09 Feb 2010 09:56:40 +0000 lpbs_errel 132@http://callcentermanagementforum.com/ <p>Genuine Campaigns Available from US, UK and Australia - visit National Support Center Inc., USA at <a href="http://support-center.com/contactus.htm" rel="nofollow">http://support-center.com/contactus.htm</a> </p> http://callcentermanagementforum.com/topic/you-may-need-experts#post-131 Mon, 08 Feb 2010 19:29:21 +0000 kallkonnect 131@http://callcentermanagementforum.com/ <p>Kall Konnect is an outsourcing service provider company providing not only cost effective service or quality services, but is also a well-known company providing strategic solutions to global organizations seeking for more than cost-effective and quality services.</p> <p>Kall Konnect provides diverse services in different segment of Business Process Outsourcing through its Inbound, Outbound &amp; Web-Based Center. The best part of our company which makes us favorable to every client is our dedication, knowledge, planning and our integrity towards the process and work.<br /> Kall Konnect always looks forward to serve global organization of Different Industry. Some of the Industry we serve is:</p> <p>• Financial Services<br /> • Health care<br /> • Legal<br /> • Telecom</p> <p>Kall Konnect believes that “to have the knowledge” and “to have the expertise” is two different things. Our services is just not a base of our knowledge, it’s our expertise. We don’t believe in saying we provide lots of services. We still remember our words – “We provide strategic solutions”, after all service of the company defines strength of the company, but we believe expertise of our service, our team and our knowledge of exploring different things is our strength. Some of our expertises are:</p> <p>• Appointment Settings (B2B and B2C)<br /> • Lead Generation<br /> • Customer Support<br /> • Telemarketing<br /> • Customer Service<br /> • Mortgage Processing<br /> • Survey (B2B and B2C)<br /> • Live Chat Support<br /> • Phone Verification<br /> • Back-Office Processing</p> <p>In order to remain competitive and profitable in today's markets, you must provide customers and contacts with the fastest and most efficient level of inbound customer service achievable. Kall Konnect offer the experience, staff and technology you need to accomplish this goal for any inbound call center program. Kall Konnect are providing inbound in following areas:</p> <p>For Further details kindly visit us at <a href="http://www.kallkonnect.weebly.com" rel="nofollow">http://www.kallkonnect.weebly.com</a> </p> http://callcentermanagementforum.com/topic/management-tools-in-contact-centers#post-130 Sun, 07 Feb 2010 16:37:06 +0000 rsharma 130@http://callcentermanagementforum.com/ <p>It is safe to say that Call Centers live and die by the kind of reporting and management tools they have access to. Without these tools, running a Call Center is like flying a plane without the instrument panel. Not only does the Call Center manager need access to real time data but she also needs the ability to produce reports from historical data. We at 3CLogic (http://www.3clogic.com) give Call Center managers two distinct views into how her Call Center is functioning. We have a dashboard that is similar to a car's dashboard that gives a 360 degree view of how the Call Center is functioning in real time. It displays how many agents are logged in, how many agents are on active calls, how many agents are in the process of finalizing or disposing off the call, agents' performance against key performance metrics such as number of sales, number of live connects to name a few. Additionally, the Call Center manager has access to all the historical data from which she can generate any kind of reports that she needs to present to her management. Both the dashboard and the historical data can be viewed and formatted for presentation with a matter of few clicks. Check out <a href="http://www.3clogic.com/screen_shot.html#images/R2.png" rel="nofollow">http://www.3clogic.com/screen_shot.html#images/R2.png</a> to see screen shots of such reporting tools. </p> http://callcentermanagementforum.com/topic/best-hosted-softswitch-services-at-lowest-rate-from-softswitchservicecom#post-129 Wed, 03 Feb 2010 09:31:28 +0000 peterk 129@http://callcentermanagementforum.com/ <p>Softswitch services is best known for 24/7 support ,secure and customize switches, fully powered in retail and wholesale switch.</p> <p>switches available in two modules, window base and linux base. Windows is for retail and wholesale both of 700 calls capacity and linux is purely wholesale switch, capacity of handle upto 1500 calls.</p> <p>For Softphone, mobile VoIP phone, Switches and much more, kindly contact us at <a href="mailto:info@softswitchservice.com">info@softswitchservice.com</a>. </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-128 Fri, 29 Jan 2010 13:55:57 +0000 livehelpindia 128@http://callcentermanagementforum.com/ <p>What you are targeting...To solve your problem hiring a virtual assistant also can be good option for that you can take help of livehelpindia by following this link:<br /> <a href="http://www.livehelpindia.com/dedicated-24-7-virtual-staffing.html" rel="nofollow">http://www.livehelpindia.com/dedicated-24-7-virtual-staffing.html</a> </p> http://callcentermanagementforum.com/topic/great-leadership-blog#post-127 Thu, 28 Jan 2010 09:46:58 +0000 olivia751 127@http://callcentermanagementforum.com/ <p>Hello,</p> <p> I didn't get any link here or your blog is not available. May be you entered the wrong link.</p> <p>Regards,<br /> Olivia</p> <p><a href="//www.jimclemmer.com">Leadership And Management Training</a> </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-126 Fri, 11 Dec 2009 06:17:07 +0000 Pete R 126@http://callcentermanagementforum.com/ <p>Hi Blair,</p> <p>Thanks for the background info, could I ask what role you have in the company? (If you work for them that is) </p> <p>/Pete </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-125 Fri, 11 Dec 2009 03:50:15 +0000 blair 125@http://callcentermanagementforum.com/ <p>Hi Pete,</p> <p>Since 1995 we have been providing Award winning 24/7 call centre services including order taking, customer service live receptionist, helpdesk services and live web chat Direct Call offers 24 Hour Inbound Contact Centre and Web Support solutions. Our Contact Centre and Web solutions include: Order processing, Customer Service, Live Web Chat, Live Web Call, Email Response, Live Receptionist, Information Lines, Helpdesk Services, Engineer Call Out and Emergency Response. </p> <p>this is our website: <a href="http://www.directcall.co.uk" rel="nofollow">http://www.directcall.co.uk</a> </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-124 Thu, 10 Dec 2009 11:32:18 +0000 Pete R 124@http://callcentermanagementforum.com/ <p>Hi Jane,</p> <p>Welcome to the forum, you have a very interesting website. I might drop you a mail in the end of Q1 if that's okay, as I have a project that might match your abilities.</p> <p>Kind Regards<br /> Mads </p> http://callcentermanagementforum.com/topic/let-global-sky-be-your-outsourcing-partnerand-cut-down-your-cost-up-to-50#post-123 Thu, 10 Dec 2009 05:57:08 +0000 jane28 123@http://callcentermanagementforum.com/ <p>You might need a call center that would help you grow your business and increase your profit by putting up a customer support, telemarketing, or lead generation.</p> <p>Exclusive toll free (real 800 numbers) and local telephone numbers+ fax numbers! dedicated representatives to answer all of your calls according to your specific business needs. Unlike a typical answering service or call center, the same people will take your calls giving your customers and clients a familiar feel. Your line will be answered with any greeting you choose, and questions will be answered according to your instructions. We'll even be your sales staff, taking and processing your orders. We are your complete next generation telephone answering service and call center!</p> <p>We are American owned and managed. Please email me if you are interested in speaking with us about our services and feel free to visit our website.</p> <p>Jane<br /> 1-800-939-0950 US<br /> 0-800-680-0601 UK<br /> <a href="http://www.global-sky.com" rel="nofollow">http://www.global-sky.com</a><br /> <a href="mailto:sarah_anabe@globalsky.com">sarah_anabe@globalsky.com</a> </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-122 Thu, 10 Dec 2009 05:46:52 +0000 jane28 122@http://callcentermanagementforum.com/ <p>Hi Sunil, </p> <p> We're hoping you would consider us. Global Sky is an offshore outsourcing company, catering to both inbound and outbound accounts for outsourcing. We have offices in US and in the Philippines. We are American owned and managed.<br /> For me to able to properly assist you, please supply me with your contact number and the details of your project below:</p> <p> How many agents do you require?<br /> If the price is right, how soon do you want to start?</p> <p> Looking forward for your prompt response.</p> <p>Jane<br /> Global Sky communication Center Inc.<br /> 1-800-939-0950 US<br /> 0-800-680-0601 UK<br /> <a href="http://www.global-sky.com" rel="nofollow">http://www.global-sky.com</a><br /> <a href="mailto:sarah_anabe@globalsky.com">sarah_anabe@globalsky.com</a> </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-121 Wed, 09 Dec 2009 07:53:43 +0000 blair 121@http://callcentermanagementforum.com/ <p>More than business relation<br /> Telemarketing agents sometimes happen to create more than a business relationship with their clients. Isn’t it hazardous to be in such a situation as an employee of a company? </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-120 Tue, 08 Dec 2009 07:07:54 +0000 blair 120@http://callcentermanagementforum.com/ <p>Telemarketing is a challenging job. Telemarketers should be treated like anyone else doing their job right? Well that’s just me. Let me know bout what you think about telemarkrters. </p> <p><a href="http://www.directcall.co.uk" rel="nofollow">http://www.directcall.co.uk</a> </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-119 Tue, 08 Dec 2009 07:07:21 +0000 blair 119@http://callcentermanagementforum.com/ <p>looking for Call Centre <a href="http://www.directcall.co.uk" rel="nofollow">http://www.directcall.co.uk</a> </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-118 Mon, 07 Dec 2009 18:47:50 +0000 Pete R 118@http://callcentermanagementforum.com/ <p>Hi Blair,</p> <p>That's a very nice webpage indeed, do you work for the company?</p> <p>/Pete </p> http://callcentermanagementforum.com/topic/networking-tools-linkedin#post-117 Mon, 07 Dec 2009 06:15:54 +0000 blair 117@http://callcentermanagementforum.com/ <p>guys invite me in Linkedin <a href="mailto:directcall.co.uk@gmail.com">directcall.co.uk@gmail.com</a> </p> http://callcentermanagementforum.com/topic/looking-for-call-centers#post-116 Mon, 07 Dec 2009 06:14:23 +0000 blair 116@http://callcentermanagementforum.com/ <p>try to see this website <a href="http://www.directcall.co.uk" rel="nofollow">http://www.directcall.co.uk</a> i think that call centre can help you with your problem.. </p> http://callcentermanagementforum.com/topic/management-development-some-of-the-first-steps#post-115 Thu, 03 Dec 2009 10:42:16 +0000 olivia751 115@http://callcentermanagementforum.com/ <p>Hello,</p> <p> Nice post i got here that i was searched very long time. very useful tips i got here for management development. thanks for posting here.</p> <p>Regards,<br /> Olivia</p> <p><a href="http://www.jimclemmer.com">Leadership Development Training</a> </p> http://callcentermanagementforum.com/topic/software-php-work#post-114 Thu, 19 Nov 2009 15:15:55 +0000 Juugler 114@http://callcentermanagementforum.com/ <p>Hi Sanjoy,</p> <p>I'm just wondering, is this actually a job in the UK or? </p> <p>It say a UK Company, but then you have Offshore Business Development in your signature, so i'm a but confused?</p> <p>/Juugler </p> http://callcentermanagementforum.com/topic/software-php-work#post-113 Mon, 16 Nov 2009 12:02:43 +0000 synctel 113@http://callcentermanagementforum.com/ <p>Dear all, </p> <p>You have the opportunity to work for Leading UK Company with Fixed price and excellent payout. Interested Centers please contact ASAP. Centers ready to start immediate work please contact.<br /> Regards, </p> <p>Sanjoy<br /> Manager (Offshore Business Development)<br /> Mob : 91-9339206904 </p> http://callcentermanagementforum.com/topic/leadership-theories#post-112 Mon, 26 Oct 2009 17:17:13 +0000 Mads Singers 112@http://callcentermanagementforum.com/ <p>I would agree to some extend Nelson, however most people are not lacking the &quot;skill to create their own impression&quot;, it's more a question of understanding the management role and the expectations to it as I see it ;)</p> <p>Kind Regards<br /> Mads </p> http://callcentermanagementforum.com/topic/leadership-theories#post-111 Thu, 22 Oct 2009 13:08:39 +0000 nelsonclassic 111@http://callcentermanagementforum.com/ <p>Hello friend,<br /> Nice info..I liked it..It has some good info for leadership characters..<br /> I always think that leadership is the key factor of success of any organization or event, it is the need of the time, but only few people have that talent. Many people are emerging as leadership managers, but only few have that skill to create their own impression.<br /> So I got some feature like this only,good to know that other people also think same as me.</p> <p>Regards,<br /> Nelson</p> <p><a href="http://www.jimclemmer.com/">Leadership Management Training</a> </p> http://callcentermanagementforum.com/topic/great-leadership-blog#post-110 Fri, 09 Oct 2009 16:26:10 +0000 HRSarah 110@http://callcentermanagementforum.com/ <p>Google have a blog search, use that and search for whatever blog's you are looking for and you will find!</p> <p>Sarah </p> http://callcentermanagementforum.com/topic/great-leadership-blog#post-109 Thu, 01 Oct 2009 18:04:05 +0000 Pete R 109@http://callcentermanagementforum.com/ <p>Anyone got any other good links ? </p> http://callcentermanagementforum.com/topic/call-center-software#post-108 Mon, 28 Sep 2009 13:09:31 +0000 carstyle 108@http://callcentermanagementforum.com/ <p>Sounds interesting, more info on this mars?</p> <p>Carstyle! </p> http://callcentermanagementforum.com/topic/contact-manager-driving-reductions#post-107 Mon, 28 Sep 2009 13:08:30 +0000 carstyle 107@http://callcentermanagementforum.com/ <p>Look at the technology first of all, there's a lot of things like smart systemets, better/more online service, IVR for the phone system and many more. </p> <p>Most of them investments, but if not already implemented that make a big difference to most contact centres.</p> <p>Carstyle! </p> http://callcentermanagementforum.com/topic/great-leadership-blog#post-106 Mon, 28 Sep 2009 13:05:29 +0000 carstyle 106@http://callcentermanagementforum.com/ <p>Link not working </p> http://callcentermanagementforum.com/topic/leadership-amp-management-training#post-105 Sun, 27 Sep 2009 11:32:32 +0000 HRSarah 105@http://callcentermanagementforum.com/ <p>Hi guys,</p> <p>For me the hardest thing is always finding the &quot;value for money&quot;, it's hard to find time to do training, so when it happens it got to be GOOD!!! Finding the right trainers is the hardest thing around, often we try to speak with other clients that have used the trainers/the company we looking at doing training for us.</p> <p>Enjoy the weekend!<br /> Sarah </p> http://callcentermanagementforum.com/topic/great-leadership-blog#post-104 Wed, 23 Sep 2009 17:20:01 +0000 Mads Singers 104@http://callcentermanagementforum.com/ <p>Look's interesting Pete </p> http://callcentermanagementforum.com/topic/great-leadership-blog#post-103 Mon, 21 Sep 2009 16:03:07 +0000 Pete R 103@http://callcentermanagementforum.com/ <p>Hi all!</p> <p>Just found this great leadership <a href="//www.greatleadershipbydan.com/&quot;">Blog</a> by Dan McCarthy, check it out!</p> <p>Kind Regards<br /> Mads </p>